When you book an appointment, a receptionist will ask you some questions regarding the reason for your appointment.This is to ensure that you are seen by the most appropriate member of our team to avoid unnecessary delays.
They can also decide whether a longer appointment would be more appropriate for you. A normal appointment with a GP is 10 minutes and this is to discuss 1 issue – this ensures that the doctor has sufficient time to obtain a history of the issue, make a diagnosis and recommend treatment or refer you to the appropriate secondary care team for further investigation.
If you need to see a GP for a non-urgent reason, you may book an appointment up to two weeks in advance. You may opt to be seen by any one of the GPs in the team. If you cannot keep an appointment, please inform the Practice immediately, otherwise you will waste an appointment that someone else could benefit from.
Appointments are allocated by time, but this does not always mean that you will be seen at that time, since it is not possible to predict a patient’s medical needs.
We offer telephone consultations everyday. We try to provide appointments on the same day for patients that request this. You can book your appointment by phone or online.
For Kennet Surgery, many appointments can be booked “on the day”. For same day appointments please call reception at 08:00 for morning appointments and 15:30 (16:00 for 81 Christchurch road) for afternoon appointments.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Web Consultations now available at Milman Road Health Centre in partnership with NextGenGP. For more information visit our Web Consulations page.