We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
We make every effort to give the best service possible to everyone who attends our practice.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Milman Road Health Centre 0118 986 2286 or Kennet Surgery 0118 986 2286 or Christchurch Road 0118 986 2286
Making a complaint
We accept that there may be times when our service does not meet your expectations. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If this is the case and you wish to make a complaint, you can in the first instance ask to speak to a member of the senior management team who will be able to address your concerns.
If you wish to make a formal complaint, you must do so in writing, simply address these, in writing, to Anne-Marie Dykes. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a comments form is located in the waiting area for patients to fill in if they desire. The practice operates a formal complaints procedure, a copy of which is displayed in the waiting room.